Can two family members in the same household each run their own separate BD247 account?

Two people in the same household are entitled to maintain separate accounts in their own names. bd247's policy is one account per person — a single individual having two accounts is strictly prohibited, but two different people sharing the same address may each have their own account. There are a few important restrictions to note: the same mobile banking number (bKash/Nagad) cannot be linked to two separate accounts — each number can only be associated with one account. Additionally, if two accounts are operated from the same device, the system will flag this for monitoring and may request identity verification. As long as everything is transparent, there should be no issues.

I sent money via bKash but my BD247 balance hasn't been updated — what should I do?

bKash and Nagad deposits typically reflect in your bd247 account within 3 to 5 minutes. If the funds haven't arrived after 10 minutes, first check your transaction history in the bKash app to confirm the transfer went through. If the transaction shows as successful, contact bd247 via live chat or at support@bd247.click — provide the bKash transaction reference number (TrxID), amount, and time. Our support team is available around the clock and issues are usually resolved within 15 minutes. If the bKash transaction shows as failed and no amount was deducted, simply try again. If the amount was deducted but the transaction failed, it should be refunded within 1 hour — if not, contact bKash support directly as well.

bd247 | Privacy Policy and How We Protect Your Data

Table of Contents

1 What information is collected
2 Why we collect your information
3 How your data is stored
4 Sharing data with third parties
5 Cookies & Tracking
6 Your rights
7 Privacy of Minors
8 Policy Updates & Contact

Last Updated: May 2026

What information is collected

Details of Account, Usage & Payment Data

bd247 The information collected to provide our services falls into three categories — information you provide directly, information collected automatically, and payment-related information.

Data Type	What Data	When it is collected
Identity information	Name, date of birth, mobile number	At the time of registration
Verification information (KYC)	NID/Passport number, photo	At the time of KYC completion
Payment Information	Mobile banking number, transaction history	During Deposit/Withdrawal
Usage data	Login time, game history, betting records	While using the platform
Device Information	IP address, browser, operating system	At every connection
Contact information	Support chat messages, email	When contacting support

Please note: Full payment card numbers and mobile banking PINs are never stored on bd247's servers. Only transaction reference numbers and amounts are retained.

Why we collect your data — purpose and use

A breakdown of what each piece of information is used for

bd247 No data is collected without a reason. Every piece of information has a specific purpose and is never used beyond that purpose.

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Identity verification & security

Your name and date of birth are used to verify that the account holder is an adult and a real person. This helps prevent fraud and underage access.

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Financial Transaction Processing

Payment details are required to process deposits and withdrawals. This information is also necessary to comply with anti-money laundering laws.

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Service Improvement & Personalization

Your usage history is analyzed to understand your preferred sports and game types so we can show you relevant offers. This is for improving the service, not for advertising.

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Fraud detection

IP addresses and device information are used to detect unusual activity on an account or attempts to operate multiple accounts.

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Contact & customer support

Your mobile number is used to send important security alerts, confirm account changes, and provide support services.

How Your Data Is Stored & Secured

Server security, encryption, and data retention periods

bd247's data is stored in internationally certified data centres with both physical and digital security measures in place.

Technical Security Measures:

TLS 1.3 encryption — Highest-grade encryption for all data transmission
Password hashing — Passwords are never stored in plain text; they are kept as bcrypt hashes
Firewall & IDS — Multi-layered protection against unauthorized server access
Regular backups — multiple daily backups are maintained to prevent data loss
Access control — only authorized personnel can access specific data
Security audit — Full third-party security audit conducted every 6 months

How long your data is retained:

All data is retained for as long as your account remains active. After account closure, data is generally deleted within 5 years, except where legally required — particularly financial transaction records. You may also request early deletion at any time.

Important: Financial transaction records may be retained for up to 7 years after account closure for legal compliance reasons. This is not at bd247's discretion — it is required by regulatory authorities.

Sharing Data with Third Parties

When, With Whom, and Why We Share Your Data

bd247 Your data is never sold. However, limited information must be shared with trusted partners in order to deliver our services. Details are provided below:

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Payment gateways (bKash, Nagad, Rocket)

Only the information necessary to process a transaction is shared with the relevant payment provider. These providers are also held to strict data protection standards.

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Game providers

When you play games from providers like Pragmatic Play or Evolution Gaming, an anonymous user ID is shared — not your name or payment details. This is to ensure fair play.

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Legal authorities

Data is only disclosed when legally required — such as by court order, licensing authority request, or a money laundering investigation. Never voluntarily.

Rest assured: bd247 never sells or shares your data with advertising companies, data brokers, or any third party for commercial purposes.

Cookies & analytics tracking

How browser cookies are used and how to disable them

bd247-'s website and app use cookies — small files stored in your browser that help improve your experience on future visits.

Cookie types and usage:

Essential cookies: These are required to maintain your login session and ensure security — the service cannot function without them.
Performance cookies: Helps measure page load times to improve our service.
Preference cookies: To remember your language, theme, and other settings.
Analytics Cookies: To understand which features are used most — all data is completely anonymous.

You can disable cookies through your browser settings, though some features may not work properly if you do. The app uses session tokens as an alternative to cookies.

Your data rights

Rights to access, correct, delete, and transfer your data

You have full control over your own personal data. bd247Any user registered on - may exercise the following rights:

Right to Access Your Data: You may request a list of all the data we hold about you.

Right to rectification: You can correct inaccurate information through the profile section or by contacting support.

Right to erasure: After closing your account, you may request the deletion of your personal data.

Right to restrict processing: You can opt out of having your data used for specific purposes.

Right to data portability: You may request a copy of your data in a standard, portable format.

Right to Opt Out of Marketing: You can opt out of promotional messages at any time.

To exercise these rights, contact us via support chat or support@bd247.click— write to us in Bangla. We will respond within 30 working days.

Protection of minors' data

bd247's position on the personal data of children and minors

bd247 strictly prohibits use of the service by anyone under 18. For this reason, we do not knowingly collect any data from minors.

A note for parents: If you discover that your child has mistakenly created an account on bd247, please notify us immediately. The account will be closed and all associated data will be deleted.

Date of birth is verified during the identity verification process, and NID verification is made mandatory in suspicious cases. These measures are in place specifically to protect minors.

Policy Updates & Contact Information

bd247 reserves the right to update this Privacy Policy when necessary. When changes are made:

The "Last Updated" date on this page will be revised accordingly
You will be notified by SMS for any significant changes
You will be notified via app notification

Continued use of the service after an update takes effect constitutes acceptance of the revised policy. If you object to any changes, please stop using the service and contact support to close your account.

For privacy-related complaints or inquiries: support@bd247.click— email us or contact us in Bangla via the app's live chat.

Bd247's Philosophy on Privacy

Why data protection is more than just a legal obligation for us

Sharing your information on an online platform is an act of trust. bd247-when you create an account, you provide your name, date of birth, and mobile number — this is your personal information. You have the right to know exactly how it will be used.

In Bangladesh, when you share your information with many online services, it's often unclear where that data ends up. bd247 aims to fill that transparency gap. That's why everything on this page is written in plain language — legal jargon has been deliberately avoided.

Many people have concerns about sharing payment details — particularly when it comes to providing a bKash number or Nagad account information. bd247-processes payments through a payment gateway — your mobile banking PIN never reaches our servers and we have no access to it. Only the transaction reference ID and amount are stored.

A common question we receive — bd247 Is my betting history shared with others? No. Betting history is used solely for fraud detection and service improvement. It is not disclosed to anyone without a court order.

Another common question is — does my data stay after I close my account? Yes, financial transaction records are required by law to be retained for a period of time. However, personal details such as your name, phone number, and photo will be deleted upon your request. Just send a message to support.

bd247-'s security team monitors the system 24 hours a day. Any unusual activity triggers an immediate alert to the affected account and protective measures are put in place. Automatic notifications are sent for events such as password changes and logins from new devices.

Our Recommendation: Take a few precautions on your end too — use a strong password, enable Two-Factor Authentication, and avoid logging in on public Wi-Fi.

BD247 Privacy Policy — How We Protect Your Information

Our Core Privacy Commitments

Technical Security Measures:

How long your data is retained:

Cookie types and usage:

Bd247's Philosophy on Privacy

Frequently Asked Questions

Get Started Safely — Open an Account at BD247